欢迎来到WELCOME TO MK Home Cleaning Service
Effective Date: 20/07/2021
Last Updated: 20th November 2023
Confirmation: Bookings are confirmed once you receive a booking confirmation email and provide your address and payment details.
Cancellation Notice: A minimum of 3 business day’s notice is required to cancel, reschedule, or suspend a service.
Contact us via phone (0415 562 162) or email at mkhomecleanservice@gmail.com
Late Cancellation Fee: Cancellations with less than 1 business day’s notice incur a full cancellation fee (equal to the booked service cost) to compensate staff for lost income.
Bond-Back Guarantee:
If your property fails the exit inspection, we will return to rectify issues free of charge within 3 days of service completion.
Guarantee is void if:
The property is accessed post-cleaning for maintenance, habitation, or extended use.
Undisclosed hazards (e.g., biohazards, drug residue) are present.
Property Access: If access is delayed beyond the agreed time, services may be canceled or rescheduled.
Once-Off Services (e.g., end-of-lease cleans): Full upfront payment is required to secure your booking.
Payment Methods: Credit card, bank transfer, or cash (details provided upon booking confirmation).
Late Fee:
$100 fixed fee applied after the first calendar month overdue.
0.288% weekly interest (15% p.a.) thereafter, capped at 30% of the original invoice amount.
Validity: Quotes are valid for 30 days.
Scope Adjustments:
Additional charges apply for:
Undisclosed property size/condition.
Excessive rubbish removal or moving belongings ($60/hour rate).
Discounted rates for add-on services (e.g., Steam carpet/garden cleaning) booked with your vacate clean.
Non-Refundable Deposits:
Deposits are forfeited for late cancellations (<2 business day’s notice).
Partial/Full Refunds:
Refunds issued if MK Home Cleaning Service cannot fulfill the booked service.
No refunds for services completed per the agreed scope.
Disputes: Contact us within 3 days of service completion to discuss resolution.
For questions, cancellations, or disputes:
Email: mkhomecleanservice@gmail.com
Phone: 0415 562 162
Address: 85 Alberga St, Kaleen ACT 2617